---
title: Support
description: Support information for Visual MD.
canonical: https://visualmd.gabi.to/support/
---

# Support

Visual MD should be simple: drop a folder onto the window, choose a document from the shelf, and read.

## If a folder will not open

Allow file access when macOS asks. If the folder was moved, renamed, or its permission was revoked, remove it from the shelf and add it again.

## If a document looks incomplete

Confirm that the file ends in `.md`, `.markdown`, `.mdown`, or `.mkd`. Remote images also need an internet connection and must still be available from their original host.

## If you still need help

[Email Visual MD support](mailto:support@visualmd.gabi.to?subject=Visual%20MD%20support) or [open an issue on GitHub](https://github.com/JosephGabito/visualmd/issues/new). Include your macOS version, what you expected, and what happened. Please do not attach private documents unless they are necessary to reproduce the problem.

> Visual MD has no access to your local library. Support can help diagnose the app, but cannot view or recover files stored on your Mac.